pjoko Terms & Conditions

1. Introduction & Acceptance

These Terms and Conditions ("Terms") apply to the use of the pjoko platform and all its services ("Services"). By accessing the pjoko.lat website, creating an account, or using the Services, you agree to be fully bound by these Terms.

If you disagree with any part of these Terms, please refrain from using the Services. pjoko reserves the right to modify these Terms at any time. Changes take effect from the moment they are published on the website.

1.1 Definitions

The key terms used in these Terms are defined below:

2. Account Registration & Eligibility

To create an account on the pjoko platform, you must meet the following conditions. If these conditions are not met, pjoko reserves the right to close or suspend any account.

2.1 Eligibility Requirements

• You must be at least 21 years of age.
• You must be a Bangladeshi citizen or legal resident.
• You must have full legal capacity and the right to enter into contracts on your own behalf.
• You must play voluntarily and for entertainment purposes.
• You must not be subject to any prior ban from using the Services.

2.2 Single Account

Each individual may create only one account. If multiple accounts are found belonging to the same person, all accounts will be closed and the funds and bonuses held in them may be forfeited. Members of the same household may each create separate accounts, but sharing the same payment method is not permitted.

2.3 Accuracy of Information

You must provide accurate, complete, and up-to-date information at registration and during any subsequent identity verification. Providing incorrect or false information may result in account closure and forfeiture of any deposited funds. pjoko reserves the right to verify a user's identity at any time.

2.4 Account Security

You are solely responsible for keeping your account login details (username and password) strictly confidential. You are accountable for all activity carried out under your account. If you suspect unauthorized access to your account, notify pjoko support immediately.

3. Deposits, Withdrawals & Payments

All popular payment methods in Bangladesh are supported on the pjoko platform. The following policies apply to deposits and withdrawals.

3.1 Supported Payment Methods

The following methods are accepted for deposits and withdrawals on pjoko: bKash, Nagad, Rocket, Upay and Bank Transfer (e.g., Dutch-Bangla Bank, Islami Bank, BRAC Bank). Transactions through any method not listed here are not possible.

3.2 Minimum Amounts

3.3 Withdrawal Process

After a withdrawal request is verified, funds are generally sent to the user's registered payment account within 10 to 45 minutes. The payment method used for withdrawal must match the method used for the deposit. In some cases, additional time may be required due to identity verification or security checks.

3.4 Currency

All transactions on the pjoko platform are conducted in Bangladeshi Taka (BDT / ৳). Account balances, bonuses, and winnings will always be displayed in Taka.

3.5 Third-Party Payments Prohibited

Depositing or withdrawing via a mobile banking or bank account registered in someone else's name is strictly prohibited. If a third-party payment is detected, the transaction will be cancelled and the account may be subject to investigation.

4. Bonus & Promotion Terms

pjoko offers various bonuses and promotions. Each bonus has its own terms and conditions that must be followed. If bonus terms are not met, the bonus and any winnings earned from it may be cancelled.

4.1 Welcome Bonus

New users receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. Depositing ৳42,000 or more earns the maximum bonus of ৳20,000, for a total balance of ৳62,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times the bonus amount — applied to the bonus amount only, not the combined total of deposit and bonus. Example: receiving a ৳1,000 bonus requires a total of ৳15,000 (1,000 × 15) in bets before it can be withdrawn.

4.3 General Bonus Rules

• Each user may claim a specific bonus only once.
• Eligibility for a bonus depends on meeting the specified conditions.
• Whether multiple bonuses can be active at the same time will be stated in each promotion's specific terms.
• pjoko reserves the right to modify, suspend, or cancel any bonus or promotion at any time.
• If bonus abuse is detected, the account may be closed.

4.4 VIP Program

pjoko's VIP program has four tiers. Each tier offers a weekly cashback benefit:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.6% cashback per week.
• Gold: Up to 0.9% cashback per week.
• Platinum: Up to 1.2% cashback per week.

It is possible to advance to higher VIP tiers through regular play. The specific benefits and conditions for each tier are detailed in the pjoko VIP section.

5. User Responsibilities & Prohibited Activities

All users of the pjoko platform are responsible for maintaining an honest, safe, and enjoyable environment. The following activities are strictly prohibited:

5.1 Prohibited Activities

• Any form of fraud, deception, or attempt to gain an unfair advantage.
• Exploiting any vulnerability in the system or software.
• Account hacking or attempting unauthorized access to another person's account.
• Using the platform for money laundering or illegal financial activities.
• Harassing or engaging in offensive behavior toward other users.
• Playing using bots, scripts, or automated software.
• Operating multiple accounts with the intent to abuse bonuses.
• Unauthorized use of the platform's intellectual property or technical assets.

5.2 Consequences of Violations

If the above rules are violated, pjoko reserves the right to suspend or permanently close the relevant account and forfeit any accumulated funds or bonuses without prior notice. Legal action may also be taken in cases of serious violations.

6. Copyright & Intellectual Property

All content on the pjoko platform — logos, designs, text, graphics, software, code, and other elements — is the exclusive property of pjoko or used under a valid license. No element may be copied, distributed, modified, or used for commercial purposes without pjoko's written permission.

Users may view and use the platform's content for personal, non-commercial purposes. Content from third-party game developers (such as Pragmatic Play, PG Soft, JILI, Spribe) is governed by their own terms and conditions.

7. Privacy & Data Protection

pjoko places the highest importance on protecting users' personal information. The platform uses SSL encryption technology to keep all data transmissions secure.

Detailed information on how we collect, use, and protect data is available in our Privacy Policy, which forms an integral part of these Terms.

7.1 Use of Information

• User information is used to provide and improve the Services.
• Information is used for identity verification and fraud prevention.
• Information necessary to comply with legal obligations is retained.
• User information is not sold to third parties without the user's consent.

8. Responsible Gaming & Limits

pjoko is committed to responsible gaming. We believe gaming is a form of entertainment, not a solution to financial problems. Users can set various limits on their betting activity.

8.1 Self-Management Tools

• Deposit Limits: Set a maximum deposit amount on a daily, weekly, or monthly basis.
• Time Limits: Set a playing time limit per session.
• Self-Exclusion: Temporarily close your account for a set period.
• Permanent Exclusion: The option to permanently close your account is available if needed.

For more information on responsible gaming, visit our Responsible Gaming page.

9. Limitation of Liability & Disclaimers

pjoko makes every effort to operate a safe and reliable platform. However, in certain situations, service interruptions may occur due to reasons beyond our control.

9.1 Service Availability

The pjoko platform aims to be available at all times, but temporary disruptions may occur due to maintenance, technical issues, or unforeseen circumstances. pjoko will not be held liable in such situations.

9.2 Third-Party Services

pjoko relies on third-party game providers and payment processors. pjoko is not directly liable for issues arising from these third-party services, but will endeavor to assist in resolving them.

9.3 Force Majeure

pjoko will not be liable for any compensation if service is disrupted due to natural disasters, government orders, war, pandemics, internet outages, or any other circumstance beyond pjoko's control.

10. Dispute Resolution & Contact

In the event of a dispute or complaint, users are requested to first contact the pjoko support team. We believe the majority of issues can be resolved through direct communication.

10.1 Complaint Submission Process

1. Email the support team with a detailed description of the complaint: [email protected]
2. Once a complaint is received, our team will begin an investigation.
3. The outcome of the investigation will be communicated to the user's registered email address.
4. If you disagree with the decision, you may submit a request for reconsideration.

10.2 Support Services

pjoko's support team is available 7 days a week, 24 hours a day, to assist in both Bengali and English. Support is available via live chat and email:

• Live Chat: Instant assistance through the platform
• Email: [email protected]

11. Changes to Terms & Conditions and Termination

pjoko reserves the right to modify these terms and conditions at any time. In the case of significant changes, users will be notified via their registered email or through a platform notification. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

11.1 Closing an Account

Users may request to close their account at any time through pjoko support. Before submitting a request to close an account, it is advisable to fulfill any pending bonus wagering requirements and withdraw any available funds.

11.2 Validity of Terms and Conditions

If any part of these terms and conditions is found to be unenforceable for any reason, the remaining parts will remain fully in effect. These terms and conditions constitute the entire agreement between the user and pjoko and supersede any prior oral or written discussions.