Your safety is our
top priority
pjoko believes entertainment should never become a burden. Our responsible gaming policies are always ready to keep you protected — from setting limits to self-exclusion.
What is responsible gaming and why does it matter?
Responsible gaming is not just about following rules — it is a mindset. When betting goes beyond entertainment and starts causing financial or mental problems, it is no longer enjoyable.
The main purpose of playing on the pjoko platform is entertainment — not a guarantee of profit. Winning and losing are both normal in casino games and sports betting. We want you to always enjoy yourself within your own means.
Only users aged 21 and above may participate on our platform. We follow a strict verification process to prevent access by minors.
Warning signs — stop if you notice these
- Placing larger bets to chase losses
- Being unable to stop betting
- Hiding the amount you bet from family or friends
- Betting with money meant for everyday expenses
- Feeling restless or anxious when not betting
- Continuing to play by taking loans or borrowing money
Protection tools at pjoko
We provide multiple tools to help you stay in control of your gaming experience.
Deposit Limit
You can set a maximum daily, weekly, or monthly deposit amount. Once set, the limit takes effect immediately, and increasing it requires processing time.
Session Time Limit
Decide how long you play in each session. When the set time is up, pjoko will notify you and, if needed, automatically end the session.
Self-Exclusion
If you feel you need a break, you can exclude yourself from the platform for a set period — 30 days, 6 months, or permanently. Once activated, it cannot be lifted without contacting support.
Bet Limit
Control how much you can wager within a given period. This feature protects your budget from excessive losses.
Betting History Review
View a complete record of all your bets at any time. This helps you analyse your own patterns and make informed decisions.
24/7 Support
Reach us via live chat or email for any issue. Our support team is available around the clock in both Bengali and English.
21+ age limit policy
To open an account at pjoko and participate in any game or betting activity, you must be at least 21 years old. This is not just a rule — it is our ethical responsibility.
For age verification we check national identity cards or other government-issued documents. If a user's age appears doubtful, we reserve the right to temporarily suspend the account and request re-verification.
Our measures to protect minors
Age verification is mandatory during account registration.
Parents can use parental control software on their devices. We encourage this step.
If you suspect a minor is using an account without authorisation, contact [email protected] immediately.
Always keep your login details secure — do not share them with anyone, especially children and teenagers.
No withdrawal is approved without identity verification.
What to do if you need help — step by step
Developing a problematic betting habit is not a sign of weakness — it is a health matter. pjoko is ready to help you find the right support.
Assess yourself
Compare your own experience against the warning signs above. If two or more apply to you, consider seeking help.
Set limits on your account
Start by enabling a deposit limit or session time limit in your pjoko account settings. This can be done at any time at no cost.
Take a time-out or self-exclusion
If limits are not enough, contact live chat and ask to activate a time-out or self-exclusion. The pjoko support team is available 24/7.
Talk to someone close to you
Share your situation with family or a trusted friend. Social support is an important part of recovery.
Seek professional help
Consult a mental health specialist or counsellor in Bangladesh. Gambling addiction is a treatable condition.
Build healthy betting habits
Following a few simple rules keeps betting enjoyable at all times.
Do
Set a budget in advance and stick to it.
View betting as entertainment, not a source of income.
Take regular breaks and make time for other activities.
When you win, stay calm and play according to your plan.
Don't
Don't bet when driven by emotion or while under stress.
Don't chase losses by placing bigger bets.
Don't play while under the influence of alcohol or medication.
Don't bet with money set aside for daily expenses or savings.
If you need help, we are here
pjoko's support team is by your side 7 days a week, 24 hours a day, in Bengali and English. For any concern about betting — setting limits, closing an account, or just getting advice — we are here to help.
Frequently asked questions about responsible gaming
Below are answers to commonly asked questions about our responsible betting policy.
Enjoy responsibly and with care
Play in moderation and with awareness. All games and betting options at pjoko are waiting for you — play for as much fun as you want.
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