Data Protection & Privacy

pjoko's Privacy Policy

Your personal information is completely safe with us — find out here in detail how pjoko collects, uses, and protects your data.

Last Updated: January 2026

Table of Contents

1. Introduction & Scope

pjoko ("we", "us", or "the platform") is a secure and reliable online betting and casino platform serving users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use pjoko's website, mobile application, or other digital services ("Services"), how we use that information, and how we keep it secure.

By using pjoko's Services, you agree to the terms described in this Policy. If you do not agree with this Policy, please refrain from using our Services.

This Policy is a supplement to the Terms & Conditions and should be read alongside them. Our Services are for persons aged 21 and above only — we do not knowingly collect information from minors.

2. What Information We Collect

pjoko may collect the following types of information:

2.1 Identity Information

  • Full name, date of birth
  • Email address
  • Mobile phone number
  • Residential address (where applicable)
  • National ID (NID) or passport details (for identity verification)

2.2 Account & Financial Information

  • Username and encrypted password
  • Account balance and transaction history
  • Deposit and withdrawal records
  • Mobile banking numbers (bKash, Nagad, Rocket, Upay)
  • Bank account details (for bank transfers)

2.3 Usage Information

  • Records of betting and gaming activity
  • Time spent on the site and visit patterns
  • Preferred games and categories
  • Bonus and promotion usage details

2.4 Technical Information

  • IP address and geographical location
  • Browser type and version
  • Device information (operating system, model)
  • Referring URL and site navigation data
  • Cookie and session data

2.5 Communication Information

  • Live chat message exchanges
  • Email support conversations
  • Any complaints or feedback

3. How We Collect Information

pjoko collects information in the following ways:

3.1 Directly from You

We collect information directly from you when you create an account, complete identity verification, make financial transactions, contact our support team, or fill out our forms.

3.2 Automatically

When you use the pjoko platform, our systems automatically collect certain technical information — such as IP address, cookies, log files, and usage patterns. This information is used to ensure the platform functions properly and for security monitoring.

3.3 Through Third Parties

We work with trusted third-party service providers for identity verification (KYC), payment processing, and fraud prevention. These partners may share relevant information with us, but they are bound by strict confidentiality obligations.

4. Purpose of Using Your Information

pjoko uses your information only for the following legitimate purposes:

4.1 Providing & Operating the Service

  • Creating, verifying, and managing your account
  • Processing financial transactions — deposits, withdrawals, and bonus payments
  • Managing betting and gaming activity
  • Providing customer service and support

4.2 Security & Legal Compliance

  • Detecting and preventing fraud, money laundering, and other illegal activity
  • Ensuring account security
  • Completing identity verification (KYC)
  • Complying with directives from regulatory bodies and law enforcement authorities

4.3 Service Improvement

  • Improving platform performance and user experience
  • Developing new products and services
  • Resolving technical issues
  • Personalizing the service by analyzing usage patterns

4.4 Communication

  • Sending important account-related notifications
  • Sending transaction confirmation messages
  • Providing security alerts and updates
  • Providing information on responsible gaming

5. Sharing & Disclosure of Information

pjoko does not sell, rent, or improperly disclose your personal information to third parties. However, information may be shared in specific circumstances:

5.1 Service Provider Partners

To operate pjoko's services, we work with certain trusted partner organizations — such as payment processors, identity verification agencies, and technology service providers. All such partners are bound by strict confidentiality agreements and may only use the information for the specified purpose.

5.2 Game & Content Providers

Our game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — may receive the minimum information necessary to operate their games. This information is used to ensure game sessions function properly.

5.3 Legal Obligations

In the case of a court order, government directive, or legal requirement, pjoko may be obliged to disclose information to law enforcement authorities or regulatory bodies.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such a case, you will be notified in advance, and the new authority will also be bound by this same Privacy Policy.

6. Data Security Measures

pjoko has adopted industry-standard technical and organizational measures to keep your information secure:

6.1 Technical Security

  • SSL Encryption (SSL/TLS): All data exchanged between you and our servers takes place over an encrypted connection.
  • Encrypted Data Storage: Sensitive information that is stored is kept in encrypted form.
  • Firewall & Intrusion Detection: Advanced security technology is used to prevent unauthorized access.
  • Two-Factor Authentication (2FA): An additional verification layer is available to enhance account security.

6.2 Organizational Security

  • Only authorized personnel have access to personal information
  • All staff receive regular training on privacy matters
  • Data protection policies are regularly reviewed and updated
  • A rapid response procedure is in place for security incidents

6.3 Payment Security

All financial transactions through bKash, Nagad, Rocket, and Upay are completed in accordance with each payment provider's own security protocols. For bank transfers, the relevant bank's security measures also apply. pjoko never stores your full payment PIN or password.

Important: No security measure is completely foolproof. Keep your password confidential, and if you notice any suspicious activity, notify our support team immediately.

7. Cookies & Tracking

pjoko's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

  • Essential Cookies: Indispensable for maintaining login sessions and basic functionality. These cannot be disabled.
  • Functional Cookies: Used to remember your preferences (such as language).
  • Analytics Cookies: Used to monitor site usage and improve the service.
  • Security Cookies: Used to detect fraud and keep your account secure.

7.2 Cookie Controls

You can disable cookies other than essential ones through your browser settings. However, disabling certain cookies may cause some parts of the service to not work correctly.

8. Data Retention Period

pjoko does not retain your information for an unreasonably long time beyond what is necessary. The retention period depends on the type of information and the need for it:

8.1 Active Accounts

All information necessary to provide the service is stored for as long as your account remains active.

8.2 Closed Accounts

Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations. Records of financial transactions and identity verification information are kept for the period required under applicable law.

8.3 Marketing Information

If you opt out of marketing communications, that information is retained for a reasonable period to ensure you are not contacted again in the future.

9. Your Rights

You have the following rights regarding your personal information:

9.1 Right to Access Information

You have the right to know what information we hold about you. You can view this information at any time through your account settings or by contacting support.

9.2 Right to Correct Information

If your information is incorrect or incomplete, you may request a correction. Some information you can update directly from your profile; for other cases, please contact the support team.

9.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, if there are legal obligations, ongoing disputes, or regulatory requirements, it may not be possible to delete all information immediately.

9.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. We will consider such requests within the scope of applicable law.

9.5 Right to Lodge a Complaint

If you have concerns about how your information is being handled, please contact us first. We will try to resolve the issue. To exercise your rights or for any questions, email us at [email protected].

10. Protection of Minors

pjoko's services are intended solely for persons aged 21 or above. We do not knowingly collect any information from minors.

Age is verified at the time of account registration. If we receive confirmed evidence that a minor has opened an account using false information, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify us immediately — [email protected]

11. Policy Changes

pjoko may update this privacy policy from time to time — in light of changes to the service, legal requirements, or best practices. For significant changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Send a notification of changes by email to registered users
  • Display a clear notice on the platform

Continuing to use pjoko after any changes means you have agreed to the updated policy. We therefore recommend reviewing this page regularly.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Email Support

For any privacy-related requests:
[email protected]

Live Chat

For immediate assistance, use our 24/7 live chat — available in both Bengali and English.

We will try to respond to your request as quickly as possible after receiving it. Your privacy at pjoko is our highest priority.

Visit our other policy pages for more information

Terms & Conditions Responsible Gaming FAQ