FAQ
pjoko FAQ — All Answers
in One Place
Find clear and straightforward answers here to the most frequently asked questions about accounts, payments, bonuses, VIP benefits, casino games, and devices.
All kinds of questions can come up when using pjoko — how to withdraw money, what the bonus terms are, how VIP cashback works, or whether the live casino runs on mobile. On this page we have put together detailed answers to more than 20 questions across five main topics. Every answer is written in plain language so it is useful for both new and experienced players. If you can't find your answer here, contact our 24/7 support directly.
Device & Technical Issues
Yes, you can save pjoko as a shortcut on your home screen without a separate app. On Android, open Chrome and select "Add to Home screen" from the menu. On iOS, tap the share icon in Safari and select "Add to Home Screen". The icon will then work like an app and you won't need to open the browser each time.
Once the connection is restored, you can usually continue the game from where you left off. In slot or fishing games, any ongoing round is recorded on the server, so the risk of losing data is low. However, in live casino games, a disconnection may result in that hand being cancelled. If this happens repeatedly, check whether your Wi-Fi or mobile data is stable or let us know via live chat.
pjoko runs well on all modern devices — Android smartphones and tablets, iPhones and iPads, and Windows or macOS laptops and desktops. For the best experience, use the latest version of Chrome, Firefox, Safari, or Edge. Some games may not run correctly on older or unpatched browsers.
Yes, absolutely. The entire pjoko platform is optimized for mobile browsers. Slots, fishing games, live casino, sports betting — everything can be played easily from Chrome or Safari on your phone. There is no need to download a separate app.
First, try clearing your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data, tick "Cached images and files" and "Cookies", and delete them. Then close the tab and reopen pjoko fresh. This fixes most loading issues. If it doesn't, contact support.
How to Withdraw Money
Yes, to make a withdrawal you must use a payment method registered in your own name. Whether it is bKash, Nagad, Rocket, or Upay, the account owner's name and the payment wallet name must match. Sending a withdrawal to someone else's number is not allowed for security reasons.
To withdraw winnings earned from a bonus, you must first meet the wagering requirement. At pjoko, the wagering requirement for the welcome bonus is only 15x — and it is calculated on the bonus amount only, not on the deposit plus bonus combined. For example: if you receive a ৳1,000 bonus, you can withdraw your bonus winnings after placing a total of ৳15,000 in bets.
Yes, withdrawals on pjoko are available seven days a week, twenty-four hours a day — including Fridays, Saturdays, and public holidays. Requests are typically processed and the money reaches your wallet within 10 to 45 minutes of submission.
Most withdrawals are completed within 10–45 minutes. If it still shows as "pending" after 45 minutes, first confirm that your withdrawal amount is at least ৳1,000 and that your payment details are correct. If the issue persists, contact live chat with your transaction ID and the support team will resolve it quickly.
Support Questions
Yes, pjoko's support team is active 7 days a week, 24 hours a day. Whether it is a holiday or the middle of the night, help is available whenever you need it. Don't wait — reach out via live chat or email.
Absolutely. pjoko support is available in both Bengali and English. Write or speak in whichever language you are comfortable with and the support agent will respond in that same language.
Having a few details ready before reaching out will help resolve the issue faster: the email address or phone number registered to your account, a brief description of the problem, the name of the game or payment involved or the transaction ID, and a screenshot if you have one. This allows the agent to assist you quickly and accurately.
pjoko has two support channels. Live chat — once you enter the site you can start an instant chat; this is the fastest option for urgent matters. Email — for detailed issues or to send documents, write to [email protected]. Both channels are available 24/7.
VIP Benefits
pjoko has four VIP levels. Bronze — weekly cashback up to 0.3%; Silver — up to 0.6%; Gold — up to 0.9%; and Platinum — up to 1.2% weekly cashback. The higher the level, the greater the benefits.
In addition to cashback, higher-level VIP members receive priority support, early access to special promo offers, and in some cases faster withdrawal processing. The higher the level, the more personal attention you receive — Gold and Platinum members enjoy dedicated support.
Each week, a set percentage of your total bets is returned to your account as cashback. It is usually credited at the end of the week or at a scheduled time. The cashback rate differs at each level from Bronze to Platinum. Receiving cashback means a portion of what you lost always comes back — it is one of the biggest advantages of the VIP program.
Playing regularly and staying active will move your VIP level up automatically. The more you bet and the more time you spend on the platform, the faster you progress to a higher level. Starting from Bronze, you can move up step by step through Silver, Gold, and eventually reach Platinum.
Casino & Table Games
Yes, pjoko's live casino is fully mobile-optimized. You can play baccarat, roulette, or blackjack with a live dealer straight from your phone's browser. Keep a stable internet connection for good video streaming quality — Wi-Fi or 4G works best.
Teen Patti is a three-card game where the player with the best hand wins — hands are ranked from a high card up to a trail. Andar Bahar is even simpler: one card is placed face-up in the middle and you bet on whether the next matching card will fall on the "Andar" (left) or "Bahar" (right) side.
In a live dealer game, a real dealer manages cards or a roulette wheel from a studio via a live camera. You watch the live video on screen and place bets through the betting interface. It gives you the feel of a real casino from home. pjoko offers games from top providers such as Evolution Gaming and Ezugi.
In roulette, a spinning wheel contains numbers 1 through 36 plus a zero (in European roulette). You bet on which number the ball will land on, which color (red/black), or which group (odd/even, high/low). Betting directly on a single number gives the highest payout, but betting on a color gives a better chance of winning — though the payout is lower.
Baccarat is actually quite simple. You choose one of three bets — Player, Banker, or Tie. The dealer then deals cards to two hands and the one closest to 9 wins. 10s and face cards count as zero. Betting on Banker gives a slightly higher chance of winning, though a small commission may apply on winnings. It is a great game for newcomers to learn.
Still have questions?
If you didn't find the answer you were looking for here, don't worry — pjoko's support team is by your side 7 days a week, 24 hours a day. Chat directly via live chat or send us the details by email.
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